Customer Relationship Officer (Telemarketing) - Bali Region

Join PT Mitra Solusi Lelang as a Customer Relationship Officer (Telemarketing) and become a key player in driving customer engagement and sales growth across the vibrant Bali region. This role offers a dynamic opportunity to connect with clients, understand their needs, and build lasting relationships. As part of our team, you will be responsible for outbound and inbound telemarketing activities, ensuring that our customers receive the best service and support.

PT Mitra Solusi Lelang is a leading company in the auction industry, known for its innovative solutions and commitment to customer satisfaction. With offices in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we are at the heart of Bali's thriving business community. Daily, you will engage with clients, handle inquiries, and close deals, all while contributing to our mission of excellence.

In this role, you will use tools like Salesforce, HubSpot, and CRM systems to manage customer interactions efficiently. You will also leverage your analytical skills to track performance metrics and identify areas for improvement. This is your chance to make a significant impact in a fast-paced, customer-centric environment.

📋 Tanggung Jawab Pekerjaan

• Conduct outbound and inbound telemarketing campaigns to engage with potential and existing clients.
• Build and maintain strong relationships with customers by understanding their needs and providing tailored solutions.
• Handle customer inquiries, complaints, and feedback, ensuring a high level of satisfaction.
• Use CRM systems like Salesforce and HubSpot to manage customer interactions and track performance metrics.
• Collaborate with the sales team to close deals and drive revenue growth.
• Analyze customer data to identify trends and opportunities for improvement.
• Stay up-to-date with industry trends and best practices in customer relationship management.
• Provide exceptional customer service and support to enhance our reputation in the Bali region.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in telemarketing or customer service roles.
• Proven track record of achieving sales targets and building strong customer relationships.
• Excellent communication and interpersonal skills.
• Fluency in English and Bahasa Indonesia.
• Proficiency in using CRM systems like Salesforce and HubSpot.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, customer-centric environment.

🛠️ Keahlian

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